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Refund Policy

 

Created: 31/01/2025

Last Updated: 14/02/2025​

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We strive to provide high-quality digital content and services. This Refund Policy outlines the terms under which refunds may be granted for purchases made through our website (peroladoatlanticonoticias.online).

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1. No Refunds for Digital Products

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Due to the nature of digital content, all purchases of subscriptions, downloadable materials, and premium content are non-refundable. Once access is granted, we cannot revoke digital content or issue refunds.

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2. Subscription Cancellations

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  • Users may cancel their subscriptions at any time. However, cancellations will only prevent future charges; no refunds will be issued for the current subscription period.

  • Access to premium content will continue until the end of the billing cycle after cancellation.

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3. Exceptional Circumstances

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Refunds may be considered in the following cases:

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  • Duplicate charges due to a system error.

  • Failure to access paid content due to technical issues on our end, unresolved within a reasonable timeframe.

  • Other exceptional cases reviewed at our discretion.

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4. Requesting a Refund

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To request a refund in exceptional cases, please contact us at peroladoatlanticonoticias@sapo.pt with the following details:

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  • Full name and email associated with the purchase.

  • Proof of payment (receipt or transaction ID).

  • Reason for the refund request.

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We aim to review and respond to refund requests within 7 business days. Approved refunds will be processed through the original payment method.

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5. Refunds for Physical Products

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At Pérola do Atlântico Notícias, we respect your rights as a consumer and aim to provide complete satisfaction with every purchase. In accordance with EU Directive 2011/83/EU on consumer rights, you have the right to a refund or replacement under specific conditions.

 

Eligibility for Refunds:

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  • You have 14 days from the date of delivery to request a refund if you change your mind (Right of Withdrawal).

  • If your product is defective or damaged, you are entitled to a refund or replacement within 2 years of delivery, as per the Portuguese Consumer Protection Code.

 

Refund Process:

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  1. Submit a request: Contact us within the applicable period to request a refund. You can email us at [your contact email] or use our contact form, providing your order number and issue description.

  2. Return of Goods: In case of a return, we will provide you with the return instructions and label (if applicable). Return shipping costs will be covered by us if the product is defective.

  3. Inspection: After receiving the returned product, we will assess the condition and process your refund within 14 days if the return is approved. The refund will be issued to the original payment method.

 

Exceptions to the Right of Withdrawal:

  • Custom or personalized products are exempt from the Right of Withdrawal.

  • Sealed items that have been opened after delivery (e.g., hygiene products, audio or video recordings) are not eligible for a refund unless they are defective.

 

6. Changes to This Policy​

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We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with an updated revision date.

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7. Contact Information

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For any questions regarding our Refund Policy, please contact us at peroladoatlanticonoticias@sapo.pt.

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